Covid 19 – What we’re doing to ease the current situation.
Here at Andrelli we are constantly updating our response to the current situation. Taking guidance from our industry we aim to ease the booking or re-scheduling burden our customers are facing. Please read below to see the solutions we’re offering to couples who are postponing their big day and also social distancing measures we’re putting in place as lockdown begins to ease.
Performances as Lockdown eases
The guidance on this is changing constantly and we are continually updating our practices. We are now able to live stream our playing to your wedding and have implemented social distancing measures to enable us to play once venues re-open.
Social Distancing – The quartet and duo are able to play whilst adhering to these restrictions. We have invested in clear ‘covid screens’ to aid social distancing measures and if required we can wear face masks. Our chairs would need to be an acceptable distance apart and we are implementing new hygiene routines and ways of working so that we and yourselves are as safe as possible. We do need to maintain eye contact with each other while performing so that the nuances of the music can be played to a high level. We are able to perform outside or indoors. Get in touch if you’d like more information on this.
Live Streaming – Our string duo is now able to live stream directly to your event from our base or, if permitted, from another room at your venue. This can be helpful if restrictions on numbers mean you are having to reduce your guest list or if you are marrying outside the North East of England In this way you still get the live music you have dreamed of on your big day. All we would need you to confirm is that the venue has the ability to project our playing into the ceremony/reception room(s) and has an accessible internet service with an adequate speed. If you’re considering this as an option please get in touch with us so we can discuss it with you.
Placing a Booking
For couples marrying later this year or in 2021 and beyond, we are still accepting new bookings as normal. Your deposit would be transferable to a new date if your wedding had to be postponed because of virus restrictions.
Postponing and Rescheduling.
Our heart goes out to all of you who have needed to make the difficult decision to postpone your big day. A lot of you have had the decision forced upon you by lock down measures and others are looking ahead and hoping to re-schedule things before the decision is taken out of your hands. We aim to work as closely as possible with you all and to make the transition to a new date as easy as possible.
Please get in touch with us as soon as you’re considering moving your wedding so we can discuss potential dates with you. Our diary is extremely busy for 2021 and now 2022 so as much notice as possible will really help. A choice of alternative dates can also be helpful if your venue is able to offer you that.
The best option and the one that brings us most relief is if we’re free on your new date. We will transfer the deposit free of charge and re-schedule the players at no further cost to you. All we ask is that you pay some or all of your balance by the original due date if you are able to. The full balance will be due one month before your new wedding date.
If we are already booked on your re-scheduled date then we will always try to offer you a different option. We have enough experienced players in our pool to offer the string duo if the quartet is unavailable. The duo’s playlist is very similar to the quartet’s and we can honour any song choices you’ve already made. Taking the string duo option will only incur the actual costs for that group with no admin fee or postponement fee and we’ll transfer the deposit over to your new date. The balance will be adjusted accordingly and will be due one month before your new date.
If we have no availability for your new date and you do not wish to accept any other options we have offered then we will return all monies paid to us except the original £100 deposit.
Postponing your wedding once is heart breaking but we already have couples who have needed to re-schedule more than once as venues remain closed and weeks move into months. Again we are committed to helping you smoothly move our services onto the next new date but due to the time and work involved we will charge a small admin fee of £30 for these further changes.
We will update this page as appropriate but we hope we’ve conveyed our aim to carry on performing and producing live music whilst also making any booking or re-scheduling as easy and as smooth as possible.
You, as our customers, make our performances and business worthwhile and offering a high level of customer service as well as professional playing is our objective throughout.
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